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Don't rely on guesswork when a product fails
Should I use Donan's CTL?
Donan’s Component Testing Laboratory (CTL) is the largest of its kind in the country. Here, we offer appliance and component testing with industry experts, the latest forensic technology, safe transport, and storage at all stages of the subrogation process. But can we answer your product failure questions?
Take this quick quiz to find out if the CTL is right for your claim based on these common scenarios.
There is property loss due to water damage, and the water originated at a plumbing component or appliance. Could I use CTL’s services to determine why the plumbing component or appliance malfunctioned?
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YES
YES
NO
NO
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ANSWER: USE THE CTL
Water-carrying products should not catastrophically fail. Products can stop working, but they are not supposed to create a water loss. Our licensed, Professional Engineers at the CTL look at thousands of components and/or appliances responsible for water losses each year.
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The failed component has no visible damage. Can the CTL pinpoint the cause?
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YES
YES
NO
NO
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ANSWER: YES
The failure could be lurking beneath the surface and out of sight. Our scanning electron microscope is capable of viewing components at high magnification, and our experts interpret that data to ensure you get detailed results related to the failure.
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The failed appliance is large and/or fragile, and I’m worried about shipping or handling. Is there a way to get it to the CTL without compromising its evidential integrity and while maintaining an unbroken chain of custody?
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YES
YES
NO
NO
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ANSWER: ABSOLUTELY
We know that the condition and transportation of evidence are crucial to a subrogation matter. That’s why the CTL developed Loss Logistics, a service designed by our engineers and experts in subrogation, specifically tailored for subrogation. Loss Logistics uses its own employees to guarantee evidence preservation along with an unbroken, unquestioned chain of custody for your claim.
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A fire occurred, and I have questions about whether an electrical component caused it. Should I use the CTL?
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YES
YES
NO
NO
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ANSWER: YES, BUT...
This is kind of a trick question. While electrical components in appliances can fail and lead to fires, a thorough origin and cause investigation would be required before a lab inspection. If the fire investigator recommends a lab inspection, the CTL is the best choice.
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I need to know whether to pursue subrogation. Can the CTL help me?
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YES
YES
NO
NO
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ANSWER: YES, THE CTL CAN HELP
The CTL does not advise directly on subrogation, but our expert reports outline our processes and give you the scientific background and results you need to make a confident decision on how to proceed.
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Thanks for taking the quiz: Should I Use the Component Testing Lab?
Ready to Inspect?
Want to learn more about how CTL experts are answering tough property questions? Read up on all of Donan’s laboratory capabilities and the services we offer. If the CTL is the right choice for you, use the button below to let us know how we can serve you.