Don't rely on guesswork when a product fails

Should I use Donan's CTL?

Donan’s Component Testing Laboratory (CTL) is the largest of its kind in the country. Here, we offer appliance and component testing with industry experts, the latest forensic technology, safe transport, and storage at all stages of the subrogation process. But can we answer your product failure questions?

 

Take this quick quiz to find out if the CTL is right for your claim based on these common scenarios.

Start the Quiz

There is property loss due to water damage, and the water originated at a plumbing component or appliance. Could I use CTL’s services to determine why the plumbing component or appliance malfunctioned?

 

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ANSWER: USE THE CTL

Water-carrying products should not catastrophically fail. Products can stop working, but they are not supposed to create a water loss. Our licensed, Professional Engineers at the CTL look at thousands of components and/or appliances responsible for water losses each year.

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The failed component has no visible damage. Can the CTL pinpoint the cause?

 

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ANSWER: YES

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The failed appliance is large and/or fragile, and I’m worried about shipping or handling. Is there a way to get it to the CTL without compromising its evidential integrity and while maintaining an unbroken chain of custody?

 
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ANSWER: ABSOLUTELY

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A fire occurred, and I have questions about whether an electrical component caused it. Should I use the CTL?

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ANSWER: YES, BUT...

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I need to know whether to pursue subrogation. Can the CTL help me?

 

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ANSWER: YES, THE CTL CAN HELP

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Thanks for taking the quiz: Should I Use the Component Testing Lab?